Client & Service Agreement
How the binding agreement between Exura Prime Ltd and each client is formed — for direct trading accounts and for bespoke institutional arrangements — and what it covers: services, duration, pricing, connectivity, service levels and responsibilities.
Effective date: August 2026
This page describes the Client & Service Agreement framework of Exura Prime Ltd ("Exura Prime", the "Company") — the binding contract that governs the provision of services to each client. It should be read together with the Terms of Business, which are incorporated into every client relationship, and the Company's policies (Order Execution, Deposits & Withdrawals, AML/CTF & KYC).
Exura Prime Ltd is authorised and regulated by the Financial Services Commission of Mauritius as an Investment Dealer (Full Service Dealer, excluding Underwriting), Licence No. GB26206361, registration number 235905 GBC.
1. How the Agreement is formed
1.1. Direct trading accounts. For clients who open a trading account through the client portal, the Agreement is formed when the Company confirms acceptance of the application, and consists of: the Application Form; the Terms of Business; the Company's published policies; the applicable fee and product specifications shown on the trading platform; and any conditions notified during onboarding. Acceptance at registration and the first funded Transaction each constitute agreement to these documents.
1.2. Bespoke institutional arrangements. For clients taking tailored services — FIX API connectivity, MT5 liquidity bridges, white-label arrangements or negotiated liquidity terms — the parties execute a written Service Agreement. It incorporates the Terms of Business and typically comprises:
- Service Schedule — the specific services provided (connectivity type, platforms, instruments, account structure);
- Fee Schedule — pricing for the selected services (spreads, markups, commissions, financing, and any fixed or volume-based charges), as agreed in the commercial proposal;
- Operational Schedule — technical contacts, environments (sandbox and production), symbol mapping and cut-over arrangements;
- Service levels — the availability commitment applicable to the Company's infrastructure (target platform availability 99.9% measured monthly, excluding scheduled maintenance notified in advance and events outside the Company's reasonable control), incident-handling and support arrangements (24/7 network operations coverage);
- any additional annexes (e.g. white-label terms).
1.3. Order of precedence. In case of conflict: (1) the executed Service Agreement and its schedules; (2) the Terms of Business; (3) product specifications and fee schedules published on the platform or portal; (4) other referenced documents. The English version prevails over any translation.
2. Services covered
The Agreement may cover, as selected: execution of orders in Margin FX and CFD products issued by the Company; access to the Company's MetaTrader 5 server; FIX 4.4/5.0 connectivity; MT5 liquidity bridges into the client's own platform; REST/WebSocket access; market data; white-label arrangements; and related risk-management, reporting and support services. The Company's execution model for all order flow is described in the Order Execution Policy.
3. Duration and termination
The Agreement takes effect on acceptance (or on the effective date stated in the Service Agreement) and continues until terminated. Either party may terminate on written notice — thirty (30) days for bespoke arrangements unless otherwise agreed — and the Company may suspend or terminate immediately in the circumstances set out in the Terms of Business (default, regulatory, sanctions or risk-management events). On termination, open positions are closed or transferred in an orderly manner and balances settled in accordance with the Deposits & Withdrawals Policy.
4. Pricing
Pricing for direct trading accounts is as published on the trading platform and portal for the relevant account type and instruments. Pricing for bespoke services is per agreement: it is set out in the commercial proposal and the executed Fee Schedule, and varies with the configuration (services, volumes, instruments and service levels selected). The Company may revise published pricing in accordance with the amendment provisions of the Terms of Business; agreed Fee Schedules are revised as provided in the Service Agreement.
5. Responsibilities of the parties
The Company provides the selected services with reasonable skill and care, within the perimeter of its FSC licence; maintains segregation of client money as a licence condition; issues trade confirmations within 24 hours and statements at least quarterly; and operates the monitoring described in the Order Execution Policy.
The Client is responsible for: the accuracy of information provided and keeping it current; the security of credentials and API keys; its own trading decisions and risk management; compliance with the laws applicable to it — including, where the Client operates a brokerage, full responsibility for its End Clients; timely payment of fees and margin; and use of the services only for lawful purposes consistent with the Agreement.
6. Obtaining the executed agreement
Institutional counterparties receive the Service Agreement for execution during onboarding, after the commercial proposal is agreed. Clients may request a copy of their executed agreement and current fee schedule at any time from their account manager or via sales@exuraprime.com.
This page is a description of the contractual framework, published for transparency. It is not itself the executed contract: the agreement signed or accepted by each client, together with the documents it incorporates, is the binding version and prevails in case of conflict.